Terms and Conditions
*All orders made
are final and cannot be cancelled/refunded. Any amendment to the order is
subjected to a S$10 administrative charge and must be made at least
72 hours before the requested date of collection. Any request to amend the
order with less than 72 hours’ notice will not be accommodated and the full
purchase amount will be forfeited.
1. Redemption of order
To redeem your order in store, flash
your order confirmation email to the relevant staff member.
2. Consumption period
To enjoy the best quality, please
consume the platter(s) within an hour upon receiving.
3. Halal-certification
Our products are not
halal-certified.
4. Cancellation & Amendments
There is a strict no cancellation or
refund policy for all orders after the order has been confirmed. In the event
that a cancellation is needed, the order will still be chargeable at the full
price.
Any amendment to the order is
subjected to a S$10 administrative charge and must be made at least 72 hours
before the requested date of collection, subject to the approval of RE&S
Enterprises Pte Ltd. Any request to amend the order with less than 72 hours’
notice will not be accommodated and the full purchase amount will be forfeited.
5. Pricing
All prices stated are subject to
prevailing GST.
6. Food item images
Visuals shown are for illustration
purposes only.
7. For Order Enquiries & Feedback
For enquiries concerning your
order, please email [email protected] at least 72 hours
before the requested date of collection.
To leave a feedback, please also
write to [email protected].
8. Collection of orders
Orders can be collected at any of the
following outlets. Once the order is placed, no change in the outlet of
collection is allowed. Any request to amend the order will be subjected to
relevant administrative charges.
Kuriya Japanese Market AMK Hub
Tel: 64812613
Email: [email protected]
Kuriya Japanese Causeway Point
Tel: 68933231
Email: [email protected]
Kuriya Japanese Market Jem
Tel: 66844353
Email: [email protected]
Kuriya Japanese Market Jurong Point
Tel: 67917553
Email: [email protected]
Kuriya Japanese Market NEX
Tel: 66344568
Email: [email protected]
Kuriya Japanese Market Northpoint
City
Tel: 64595080
Email: [email protected]
Kuriya Japanese Market (YOKOCHO)
Tampines 1
Tel: 64446601
Email: [email protected]
Kuriya Japanese Market Tiong Bahru
Plaza
Tel: 62503142
Email: [email protected]
Kuriya Japanese Market Waterway Point
Tel: 63858347
Email: [email protected]
ACCEPTANCE AND
CONFIRMATION OF ORDER
The client may place an order on the website. The
process for placing an order is as follows:
•
Choose your products and add them to cart
•
Validate the contents of the cart
•
Provide information regarding the client personal details
•
Indicate pick up location, date and time
•
Indicate remarks as well as preferred payment method
•
Accept the General Terms and Conditions (GTC)
•
Confirm the order
•
Validate payment
The client is able to see the different stages of
the order details and the total price and may correct any errors before
confirming his/her order, thereby expressing his/her acceptance. Payment for
the price of the products makes the order final and no amendment of the order
may be entertained by or taken into consideration by the vendor thereafter.
Conclusion of the contract is only effective after confirmation of the order by
the vendor. The vendor confirms the order by sending an email to the email
address provided by the client. The vendor reserves the right to cancel or
refuse to accept any order from a client with whom there is a dispute concerning
payment of a previous order or who, in the vendor’s opinion, presents any form
of risk. Any information given by the client remains his/her sole
responsibility and any anomalies generated by him/her may not be borne by the
vendor nor shall the vendor be liable for any loss or damage occasioned
thereby, in the event that it becomes impossible to carry out the order and
achieve a successful outcome.
PAYMENT (SECURE
TRANSACTIONS)
Online payment is made exclusively by payment
gateway PayPal. The client accepts that his/her account is debited for the
total amount due at the time of the order. Bank cards accepted for online
payment are those used by cardholders within the European Union zone, such as
Carte bleue, Visa, Vpay, Electron, MasterCard, Maestro and American Express.
Depending on the type of card, the client enters his/her card number, its
expiry date and security code (composed of the three figures shown on the back
of the bank card), then validates this data, or has the possibility of
returning to the previous page. Payments made online by bank cards shall be
carried out by way of the secured payment system of LCL bank. The request for
payment is made in real time via the secured payment system of LCL bank - the
bank ensures that it is a valid bank card (if no error is registered on
entering the code and the card has not been stopped) and confirms registration
of payment by delivering a transaction number or advises that the transaction
has been refused (as the case may be).After payment has been validated by the
banking organisation, the order is accepted by the vendor who confirms
acceptance of the order to the client by email. The client undertakes to
personally use the bank card of which he/she is the registered holder. In the
event of fraudulent use, the vendor cannot be held liable. In the absence of
payment by the bank, or a refusal by the banking centres to make payment, the
order shall be automatically cancelled and the client informed by email. The
products remain the property of the vendor until it receives full payment of
the price.
EXCHANGE POLICY:
REFUNDS/CANCELLATIONS
No refunds, exchange or cancellations is applicable
once payment is processed and completed online. Any amendment is subjected to
relevant charges and the approval of the vendor.
UNAVAILABILITY OF
PRODUCTS
The vendor reserves the right to change the product
range at any time and from time to time. Certain offers may have a restricted
period of validity that will be indicated for each product or product range.
The vendor undertakes to honour orders received on the website only within the
limits of available stocks. In rare cases, a product that is shown as available
on the website may become unavailable after definite registration of the order.
In the event that one or several products ordered become(s) unavailable within
the time period indicated, the vendor undertakes to inform the client of this
fact as quickly as possible by email. The order shall be automatically
cancelled and the client is reimbursed within 30 days at the latest following
full settlement of the amount paid, except where the client expressly wishes to
switch his/her order to a substitute product advised by the vendor. The client
agrees and acknowledges that no penalty shall be applied for such cancellations
and that subject to the above, receipt of reimbursement of the amount paid by
the client shall be conclusive, and the client waives all rights to claim any
penalty or other costs from the vendor.
INTELLECTUAL
PROPERTY
Any texts, remarks, structures, illustrations and
images reproduced on the website are controlled and regulated by copyright as
well as by intellectual property throughout the whole world. Any reproduction
of the website, whether in whole or in part, is strictly prohibited without
prior agreement.
PROHIBITION OF
SALES OUTSIDE THE NETWORK
The products are intended to be sold exclusively
through our distribution networks. It is therefore strictly prohibited to buy
products for resale purposes outside of our networks, in particular, through
websites. Over and above an infringement of our brands and the integrity of our
products, such acts may involve the legal and criminal liability of their
perpetrators, where appropriate.
APPLICABLE LAW AND
DISPUTES
The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Singapore law. You agree to submit to the exclusive jurisdiction of the courts of Singapore regarding any such dispute. A person who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.